Important Notice About Delay of Order Processing

Our major supplier the Genshin Impact Official Flagship Store has kept delaying the delivery of goods for weeks. They even put up an notice in their online store saying the delay will last some time.

We Genshin.Global team members as online shoppers ourselves understand that everyone would love to receive ordered items as soon as possible. However in situation of delaying, our position is indeed very passive but we can guarantee we will ship the goods out once we have them in our warehouse. Please check our Shipping Policy for more info about how we process the orders. Thank you for your patience and understanding.


Are you related to Genshin Impact, Mihoyo, Hoyoverse or Cognosphere?
Why shop at Genshin.Global? Why delay? What’s your refund policy?

More questions are being addressed in FAQ section.


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