About this Website

Are you related to Genshin Impact, Mihoyo, Hoyoverse or Cognosphere?

DEFINITELY NO. We emphasize Genshin.Global is a fan site.

Who are the copyright owners of contents shared on this website?

All contents from the game itself or from news, announcements or any other articles and media files shared by the game’s official channels are definitely copyrighted by Genshin Impact’s developer and owner MiHoYo/Hoyoverse/Cognosphere.

All product information of official merchandise are copyrighted by Genshin Impact’s developer and owner MiHoYo/Hoyoverse/Cognosphere.

All fan art creations are owned by their respective creators.

The website design, original articles such as exclusive artist interviews, personal sharing on the game or industry or any marketing materials created by ourselves are copyrighted by Genshin.Global.

About Genshin Impact

Is Genshin Impact really a free game?

Yes, it’s free to play. Up to this moment, there’s no paid content in the game or extremely challenging story stages that you cannot pass without certain “upgrades” or “enhancements” through monetary investment into the game. On the other hand, there’s a Gacha system in which you can acquire playable characters or weapons through “wishes”. To those who are not familiar with Gacha, it can be regarded as luck draw. You are able to accumulate the materials to perform wishs (or the “pulls”) by going through the game story quests, or participating in some events with rewards. People with bigger appetite for some limited characters or weapons may want to invest some money in order to make more wishes.

What kind of game Genshin Impact is?

Officially Genshin Impact is an online, open world Action Role Play Game (ARPG). It supports cooperative gaming up to 4 players with minimal level of limitation, e.g. you cannot loot the treasure chests in the host’s world, interact with NPC or proceed with the story quests on behalf of the host.

It is not MMORPG. It is not real time as there’s no synchronized world-clock in the server.

Which platforms can I play Genshin Impact on? Is it cross-platform?

Genshin Impact is a cross-platform online game, currently supporting Windows PC, Apple iOS, Android and Playstation 4/5. The game progress is always automatically saved and can be cross-played on any one of the above platforms next time you log-on.

The Nintendo Switch version was announcement in January 2020 but no further information such as progress or launch date was released since then.

Is Genshin Impact a multi-player game?

Yes or no, in the story you as the Traveler goes on a journey with Paimon only. There’re important quests that you can only start and play as single player.

However the game also provides multi-player mode supporting up to 4 players. One of them is the host and other players are joining the host’s world. All players can explore and fight together in that world with certain limitations.

Is Genshin Impact an online game?

Yes, it is 100% an online game. You can download the full game then play it offline. Everytime you open up the game it asks you to login and download latest before entering the game. The game halts when internet connection is not available.

Which platforms can I play Genshin Impact on?

Genshin Impact is a cross-platform online game, currently supporting Windows PC, Apple iOS, Android and Playstation 4/5. The game progress is always automatically saved and can be resumed on any one of the above platforms next time you log-on.

The Nintendo Swtich version was announcement in January 2020 but no further information such as progress or launch date was released since then.

Is Genshin Impact a Japanese game or Chinese?

The game is developed by miHoYo/Hoyoverse which is a company based in Shanghai, China. It is the same developer as another notable game Honkai Impact.

It is too late now to begin playing the game?

From our personal opinions, as a short answer, it’s still a long way to go until we are close to the end of the story. If you prefer a little bit of explanation, here you are:

According to the developer miHoYo/Hoyoverse’s plan they are releasing one nation in the game every year, we will see all 7 nations revealed in late 2025. The story of the 7th nation Snezhnaya will probably last for around a year or so until late 2026. After that as we are getting close to the truth, we expect to finally be able to have more solid quests or plots around a mysterious, fallen kingdom called Khaenri’ah, and the unknown god(s) and its/her/his/their realm.

Alongside the story outline mentioned, a new region being unlocked absolutely means new maps to explore, new riddles to solve, and of course, a long list of new characters for you to interact with or play in you own teams. On top of the above, there’re tons of side-quests, events (in-game/web/communities/offline) and media content such as soundtracks and videos you can enjoy in between main story quests.

Business-wise, Genshin Impact is truly a cash cow, implying that the game brings in a steady, huge sum of profits to the company. According to many different reports Genshin Impact has been a top-tier earner in gaming category since its day one. miHoYo/Hoyoverse definitely has to continue to bring in their best effort to keep this cash cow milking. Make sense?

About Genshin.Global Online Shop

Why shop at Genshin.Global?

Genshin.Global is EVERYTHING ABOUT GENSHIN IMPACT! Have a look at them first and you may get some ideas on the products that interest you. We aim to provide the most pleasant shopping experience to you.

We provide a platform for international Genshin Impact lovers to get the popular Genshin Impact merchandise shipped overseas. It is possible for you to order directly from Tmall if you can read and type Chinese, able to communicate with vendors and handle export matters such as logistics and custom. You will also be unlucky if you encounter problems with your order and need to communicate with the customer service, thus the purchase at Genshin.Global Shop will be your wise choice.

Where does the merchandise come from?

We are selling:

  1. OFFICIAL merchandise from Genshin Impact Flagship Store in China
  2. Third-party or fan-made merchandise we handpicked from different vendors mostly located in China, but possibly from some other places in the world.

Genshin.Global particularly honours fan-made stuff and we are eager to collaborate with Genshin fans who show outstanding craftsmanship with their fan-made products. Please reach out to us to explore further together.

What are ``Third-party`` or ``Fan-made`` Merchandise?

According to official announcement from miHoYo/Hoyoverse (developer and owner of Genshin Impact):

…any fan-made Genshin Impact merchandise that claims to be “official” is completely banned, as is counterfeiting or modifying MiHoYo’s own merchandise. Fans must also clearly state the words “fan-made merchandise” on wherever it’s being sold.

Fan-made/third-party merchandise are products/items made by Genshin Impact fans or other vendors (but NOT Genshin.Global). Please note clearly that fan-made merchandise definitely are NOT OFFICIAL and are probably sourced from various suppliers.  The products are not created or licensed by miHoYo/Hoyoverse but they are legally allowed by the company. For further information please refer to the company’s notice: in English for overseas market or in Chinese for Mainland China market – both articles are more or less similar in general.

In addition, unofficial products are, of course, not quality-assured by miHoYo/Hoyoverse – please do note this if quality is your utmost concern. On the other hand, our team at Genshin.Global always try our very best to source products with suppliers who have received good reception from customers. Having said that we cannot guarantee the deliverables and by no means to be responsible for the quality of the actual products you receive.

Genshin.Global adheres to the above rules and has very prominent labels “Official Merchandise” and “Fan-made Merchandise” in our online shop. It is also stated in the product descriptions for your information. Counterfeits will never be on our shelf therefore in Genshin.Global Shop you cannot find products like “Heytea Ayaka/Ayato standees and keychains”. “Lawson Hu Tao/Yoimiya badges” as things like those were never produced for sale.

Genshin.Global particularly honours fan-made stuff and we are eager to collaborate with Genshin fans who show outstanding craftsmanship with their fan-made products. Please reach out to us to explore further together.

What countries do you deliver to?

We ship to many countries/regions in different continents. Please check Shopping Guide > About Shipping for the full destination list.

What payment do you accept?

We accept Credit Cards including Visa, Mastercard, Amercian Express, and also Apple Pay and Google Pay at this moment but we may include other payment methods in the future.

Please read our Terms & Policies for more details.

In what conditions that I can ask for a refund?

If you do not like the item, or the clothes do not match your personal style, you will be not able to ask for a refund. But if the product you received is flawed, with any quality defects or wrong items being shipped, you are absolutely entitled for a refund.

Please read our Terms & Policies for more details.

Any further discount for BULK purchase (e.g. quantity over 20)?

Please contact us directly for the best deal.

Why so pricey?

We are trying to be as transparent as possible.

Price of Official Merch = Price set by Official Genshin Impact Flagship shop in China + Shipping Cost (plus some extra cost for some huge or heavy items) + Warehouse Cost + Handling and Operating Cost + Our Profit

However in order to give ourselves a competitive position, we definitely would love to keep our cost down by sourcing the most cost-effective means for our customers!

What if my order contains pre-order item(s)?

Your entire order will be defaulted as “to be shipped until everything is in stock”.

Thus, if there are in-stock items that you want to receive first, please separate them into 2 orders (i.e. one for pre-order items and one for in-stock items). Of course, if you break them into 2 orders, shipping will be charged twice.

Any points to note for pre-order item(s)?

Pre-orders cannot be canceled. Any expected delivery dates are tentatively provided by the Official Genshin Impact Flagship shop in China. We are unable to cancel or refund any pre-orders for inaccurate estimated arrival dates. We will notify you for any critical changes or updates but your order will remain.

Why delay?

Please rest assured your order will proceed at the soonest once you place an order. Yet, we are unable to guarantee the exact arrival date as many factors are out of our control. Due to overwhelming demand of Genshin Impact merchandise, Genshin Impact Official Flagship Store in China itself is the processing bottleneck most of the time. The worst case in our experience was to have some “in stock” products delivered to our warehouse after 1 month!

Furthermore international shipping is sometimes difficult to guarantee unless we are paying “first class” delivery (which is of course not the case for our humble shop). After all, our best interest is always to provide the best shopping experience to our customers therefore please do trust that we will try our best to get the products to you as soon as possible.

Problems still haven’t been addressed?!

Sorry for that and please do not hesitate to contact us. We shall get back to you at our soonest convenience.