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So please take some time to read the information below regarding our services.

Terms of Services | Shipping | Payment | Return & Refund | Pre-order & Back-order

Terms of Services

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, “the Terms”). These Terms set out the rights and obligations of all users (hereinafter, “You” / “your”) and those of Go Global Limited, a limited liability company incorpoated in Hong Kong SAR, trading as Genshin.Global (hereinafter, “us” / “our” / “we”) in relation to the goods/services offered by us through this website or any of the other websites to which we may link (hereinafter, collectively known as the “our services”).

Once you are visiting our site / place orders of the merchandise, You are consenting to be bound by these Terms and our Privacy Statement.

If you do not agree to all of the Terms and the Privacy Statement, do not place an order / visit our site. These Terms may be subject to amendment, so you should carefully read them prior to placing any order. If you have any questions about the Terms or the Privacy Policy, you may contact us through our contact form.


This website is operated by Go Global Limited, a limited liability company incorporated in Hong Kong SAR of China. Throughout the site, the terms “we”, “us” and “our” refer to Go Global Limited (trading as Genshin.Global). Go Global Limited (trading as Genshin.Global) offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Genshin.Global, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Genshin.Global and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong SAR, China.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us via our contact form.

Terms of Services | Shipping | Payment | Return & Refund | Pre-order

Shipping Policy


NOTE: Due to some occasional COVID related lockdowns happening in Shanghai or overall in China, service of the Genshin Impact Official Flagship store, its order fulfillment capacity and also operation of logistic chains and warehouses are sometimes impacted. Please expect considerable amount of time for the goods to arrive at our warehouse.

Normally all orders are processed within 3 to 14 business days (excluding weekends and holidays). IN WORST CASE, the processing time can be as long as 6 weeks. The above estimates are for your reference only but by no mean implying a guaranteed timeframe.

Once all items of your order are transported to warehouse (from supplier or manufacturer), they will be prepared for the shipment to your shipping address.

Apart from the order confirmation email, we will also notify you of the tracking information when your order has been shipped.


On top of Standard Shipping we offer Express Shipping so that our customers can receive their parcels faster.

Estimated Standard delivery time: 7 to 21 business days **upon arrival of all items at our warehouse**

Estimated Express delivery time: 5 to 7 business days **upon arrival of all items at our warehouse**

In both cases the air flight itself is short. With Standard Shipping the logistics company would schedule your parcel to join the others in a big lot to the same destination country. Then there would be some routing even it has arrived your country prior to arriving at your place. Therefore we also provide another optional Express Shipping method for customers who expect a more immediate and tailored delivery. The above estimates are for your reference only but by no mean implying a guaranteed timeframe. The actual shipping time varies according to flights schedule, cargo schedule and seasonal factor etc. No matter what shipping method you pick, there is no effect to the order processing time described in the above section.

Shipping Rates: Free shipping for ground delivery to Hong Kong SAR, Macau SAR & Mainland China; 25 USD for East Asia and up to 80 USD for some other regions.

List of countries/regions we ship to and the corresponding rates:

  • Hong Kong SAR, Macau SAR & Mainland China: Free ground delivery
  • Asia – Cambodia, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietman: 25 USD / 60 USD for Express
  • America – Canada, United States (mainland): 35 USD / 60 USD for Express
  • Europe – Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom: 30 USD / 60 USD for Express
  • Australia, New Zealand: 30 USD / 60 USD for Express
  • Rest of the World: 80 USD (Express not available)

If you are unsure about whether we are able to deliver to your place, please talk to us before placing an order.


Tracking numbers of your orders will be provided via email. If you do not receive your parcel 30 days after the parcel being shipped, please contact us with your order number.


Due to overwhelming demand of Genshin Impact merchandise in China domestic market, Genshin Impact Official Flagship Store itself is the processing bottleneck most of the time, please expect possible delay in arrival time of your merchandise to our warehouse. The worst case in our experience was to have some “in stock” products delivered to our warehouse after 1.5 month! Unfortunately this is not something we can control as a merchant if the supplier does not do their part timely.

Secondly there are frequently some lockdown policies in place in different parts of China due to COVID. Sometimes a lockdown can last up to more than a month which may impact warehouses and logistics. In such situation, unfortunately, was only to wait for the measure to be lifted. So that is one serious cause of delay.

Shipping may also be delayed further due to your local post office or logistic delays, holidays, weather, customs inspections or any other uncontrollable factors.

After all, our best interest is always to provide the best shopping experience to our customers therefore please do trust that we will try our best to get the products to you as soon as possible.


Import duties, VAT or any other taxes may be induced when your ordered parcel arrives in your designated country or region. We are irresponsible for this kind of charges.
In the shipping document to customs we will set less than US$10 for the amount of the items you ordered to prevent or minimize the custom fees charged which are borne by the buyer.


We are not liable for any lost mail after your order is processed and shipped. Please do contact us if there is any lost mail. We will definitely try our very best to assist you, though we will not be responsible for it.

Terms of Services | Shipping | Payment | Return & Refund | Pre-order & Back-order

Payment Policy

  • We accept Paypal payment and credit cards including Visa, Mastercard, Amercian Express, Discover, and also Apple Pay and Google Pay at this moment but we may include other payment methods in the future.
  • We provide secure online payment methods powered by Paypal and Stripe, two of the world’s top payment platform providers.
    • Paypal’s advanced digital payments platform gives its 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Please visit website of Paypal. if you need further information about the payment service provider.
    • Stripe, Inc. is an Irish-American financial services and software as a service company dual-headquartered in South San Francisco, California, United States and Dublin, Ireland.Stripe is a Leader in The Forrester Wave™: Merchant Payment Providers, Q2 2022 report. Stripe was recognized as a “best fit for technology-forward payments teams…” and received the highest score in the strategy category. Please visit Stripe’s website if you wish to read further information about them.
  • All prices shown in our online shop are in USD and will be charged in USD.
  • Payment is to be made in USD. International credit card providers or banks will determine the exchange rate, and may add an additional processing or administration charge which you will be liable to pay.

Terms of Services | Shipping | Payment | Return & Refund | Pre-order & Back-order

Return & Exchange Policy

  • Under normal and general circumstances, as long as the items you receive are the same as the order stated, we do not support returns, exchanges, and refunds. If the delivery is accepted, you will not be able to return it unless the product is defective. Exceptions for exchange will be allowed for defective products only. Returns, exchanges or refunds will not be provided for change of mind purchases.
  • If the product you received is flawed, with any quality defects or wrong items being shipped, please contact us within 3 days you received the parcel, otherwise we will not be able to process your return/exchange. Items sent back to us without first requesting a return will not be accepted.
  • We will respond to your email with information on the return procedure if it is determined that the product has flaws, quality issues, or was supplied with the incorrect goods. Please arrange for the return of the item(s) to us within 30 days.
  • To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused.
  • Delay can never be a reason for a refund. We emphasize in different spots in this website that delay is very usual due to multiple reasons: processing time of suppliers, economical (inefficient) shipping method, number of orders exceeding the capability of this humble shop, external factors (e.g. COVID lockdowns in China or holdup at your local customs) and many other reasons etc.
  • The refund will not include the cost of delivery or return postage. In case of exchanges, the fee of shipping for the second time is waived.
  • We will notify you once we have received and inspected your return, and let you know if the exchange or refund was approved or not. In case of refund, if approved, you will be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 7 business days have passed since we’have approved your return, please contact us.
  • We shall keep updating the availability of the merchandise, yet some products may still be running out of stock or for some reasons that cannot be delivered. If these unfortunately happened to your purchased items, you may exchange for other items within the purchasing amount and the difference amount will not be refunded.

Terms of Services | Shipping | Payment | Return & Refund | Pre-order & Back-order

Pre-order/Back-order Terms & Conditions

These Terms & Conditions apply when you pre-order a product from Genshin.Global. By placing a pre-order or back-order you are agreeing to be bound by these terms, so please read them carefully before you place a pre-order or back-order.


Pre-orders are orders for products that are not manufactured or not yet available for delivery. Back-orders are orders for products that were once available but now temporarily out of stock. Similar to any other normal order to place a pre-order or back-order, you will need to provide certain information, including but not limited to your name, address and billing information. It is your responsibility to ensure this information is accurate and up to date. If we do not have accurate information, we will not be able to keep you informed.


Pre-order and back-order payments do not guarantee availability of the product but represent your offer to buy the product when it is released for sale. We reserve the right not to accept your offer and the your offer is only accepted once the pre-ordered or back-ordered product is despatched.

When you place a pre-order or back-order you will need to pay the full price of the product.


Just like other normal orders, you will receive a standard order confirmation after pre-ordering or back-ordering. You will also receive an notification e-mail when your pre-order or back-order is about to ship out to you.


Where possible, orders will be shipped to you as soon as we can, subject to availability.

Release dates of pre-ordered items and restock dates of back-ordered items are all subject to change. Any expected delivery dates are subject to change due to the arrangement by supplier (official flagship store). As a result, we cannot be liable for any changes to release dates or pre-order/back-order schedules advertised by us.


Pre-orders and back-orders cannot be cancelled. When you place a pre-order or back-order, we create a reservation with the supplier for this order. It is not possible for us as the merchant to cancel the order with supplier.

We reserve the right to amend above terms. Please check our website for updates.